Faqs

Popular Questions

Which coins can I mine?

Our software systems are tested and optimized for mining the following coins: Bitcoin, Bitcoin Cash, Dash, Ethereum, Ethereum Classic, Litecoin, Monero, Zcash. If you wish to mine a different currency, please contact us beforehand so we can check feasibility. Our mining operation is highly automated and therefore we need to test compatibility and system integration.

What is included in the hardware price?

Our hardware prices include sourcing, shipping, customs, quality inspection, power supply, cables, racks, software installation and testing. Many quotes that you receive from other suppliers are not all-inclusive. They are typically just for the mining unit only.

Is there a setup fee?

No, we do not charge anything on top of our hosting fees.

Will I have remote access to my miner?

You will have direct access to your miner’s internal interface. In addition, we will provide you with a personal webpage, so that you can view your miner’s hashrates in real-time.

Do you offer technical support?

Yes. If your miner fails, we will reset it at your request. If your miner does not reset, then we will advise you on the costs of any repair involved.

When do I receive my payout?

Daily. Your miner is setup with your wallet ID. 100% of the mining proceeds go straight into your wallet.

When do I receive my payout?

Daily. Your miner is setup with your wallet ID. 100% of the mining proceeds go straight into your wallet.

Do you offer a refund?

No, once a purchase has been made, there is no refund available.

Will you monitor miner performance?

Yes, our custom software monitors all miners permanently and can reboot them automatically which solves the vast majority of incidences. Additionally if hands-on actions are needed our on-site support team takes care of it.

Do you offer technical support?

Yes. If your miner fails, we will reset it at your request. If your miner does not reset, then we will advise you on the costs of any repair involved.

Do I get compensated for downtime?

If your miner goes offline for an extended period and it is not bootable, you will be entitled to compensation of unused power. This credit will be applied to your hosting bill.